Frequently Asked Questions

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What makes a UBED M-100 different from other brands' mattresses?

First of all, Ubed distinguishes itself from traditional brands by offering mattresses that are entirely developed based on the two most important factors that make you sleep better. Namely: optimal ventilation and personal support. Because there is an open structure in every layer of a Ubed mattress, we can say that a UBED M-100 is the most breathable mattress on the market. Good moisture regulation and better release of body heat ensure that you can sleep easier and deeper. And thanks to the measured firmness per side, you always have the best support during the night. So you sleep comfortably and minimise the risk of back and shoulder complaints.

Why should I choose a modular mattress?

Nowadays, you increasingly see products that are modular in nature. Why? Because the product can be personalised and it is a lot more durable. This is because a modular mattress can be adjusted completely according to your personal needs and wishes. For example, we can easily adjust a layer if the firmness is not optimal. Is a layer worn out? Then the modular construction allows us to exchange the layer for a new one. So your mattress lasts longer and we can recycle the old layer. A lot more sustainable for you and the environment!

At Ubed, we don't want to compromise on the quality of our materials, as this comes at the expense of the quality of your sleep. Therefore, at Ubed, we only use high-quality polyester for our mattress filling. This ensures that you are sure to experience the breathable mattress as comfortable.

Why is there only one kind of mattress?

In fact, there is no one type of UBED M-100. As both sides of the mattress have 6 firmness options. We recommend a firmness based on your height, weight and favourite sleeping position (and that of your partner). Already sure you want the mattress to be slightly softer or harder? Then you can adjust the firmness after the advice based on your own comfort, the best choice is to do this at the top layer. So there are many types of mattresses, in one mattress! Even if you have different firmnesses, with a double mattress you obviously sleep without a gap!

Why am I paying this price for a UBED M-100?

Because a UBED M-100 is personally tailored, you and your partner both get the right support from the mattress. Thereby, you can adjust the mattress firmness based on your own comfort before the order is finalised. Of course, we at Ubed understand that you need some time to get used to your mattress. That's why at Ubed you get 100 days to test sleep on the UBED M-100 mattress. Would you like the mattress to be slightly harder or softer? No problem, we will come and change the layers for free within the first 100 days.

Material & Specifications

What is a UBED M-100 made of?

Every UBED M-100 mattress is made by hand. The filling of the mattress consists exclusively of high-quality polyester. From the glue to the cover. This material is hypoallergenic, breathable, suitable for people with latex allergies and free of harmful chemicals. In addition, it has the advantage of being easy to recycle. Besides the filling, the UBED M-100 mattress consists of pocket springs, these pocket springs are made of metal.

What are the dimensions of a UBED M-100?

We currently supply mattresses in widths of 80 cm, 90 cm, 160 cm and 180 cm. For the length size, you can choose between 200 cm or 210 cm. All our mattresses have a height of 24 cm.

Is a UBED M-100 suitable for any type of bed base?

Our mattresses are suitable for all types of bed bases. Whether you have a box spring, slatted base, plate base, spiral base or a vlavrobe base, the UBED M-100 fits any base.

How much weight can the mattress support?

A UBED M-100 mattress supports a weight of up to 120 kilograms, per side.

Trying out the mattress

Can I come by to try out the UBED M-100 mattress?

Would you like to see and feel the UBED M-100 mattress? Understandably, then make an appointment to visit our showroom in Amsterdam here. Perhaps the best way to experience our mattress is at home, in your own bedroom. That's why you can try out an Ubed mattress for 100 days without any worries. So you can get used to the mattress first. Are you satisfied, but would you like to change the firmness slightly? Then we will adjust it for you free of charge within the first 100 days.

How long can I test sleep?

Important choices are best made when you are well rested. That is why you can adjust everything on your mattress free of charge for the first 100 nights with us. Do you prefer firmer support? No problem at all.

What if the UBED M-100 mattress does not lie as expected after all?

Should you still not be completely satisfied in the end and wish to return your mattress, you can contact us via our phone number, or by e-mail. As it takes some time to get used to a new mattress, returns are possible from 30 days after receipt. We will then arrange for your mattress to be collected free of charge and refund the full purchase price.

Firmness

Can the firmness of a double mattress be determined per side?

Do you and your partner have different preferences for the firmness of your mattress? No problem. We can adjust the mattress so you both sleep on your ideal mattress. When ordering your mattress, enter your sleep data (and your partner's) and we will recommend a firmness for each side. Would you still like to adjust the mattress to your own comfort requirements? You can. This way, you both sleep on a mattress that offers the right support and is comfortable. Without there being a gap between the mattresses (in the case of UBED M-100 Double).

What if my mattress is too hard or too soft?

Our sleep tool gives you tailor-made advice on the firmness of your mattress. You can fill it in when ordering your mattress. Of course, it cannot always be a hit all at once. If you want to adjust the firmness of your mattress, you can easily indicate this via your UBED account. This usually comes down to adjusting the top layer of your mattress. We will collect the top layer you have and deliver a new one.

Maintenance & Warranty

Can you easily clean a UBED M-100?

You spend a large part of every day on your mattress, so it is important that it is clean and fresh. That is why you can simply machine-wash the cover of our mattresses at 40 degrees. Your top layer should preferably be washed with normal detergent on a gentle cycle.

How long is the warranty on my mattress?

We want to guarantee only the very best for you. That is why all our mattresses and every component are guaranteed for 10 years. So you don't have to worry about anything, and you can sleep easy. If you want to claim under the guarantee, please send an email to hello@ubed.com with your proof of purchase, photos and a description of the problem.

How can I replace a part of my mattress?

For the first 100 days, you can have the parts of your new UBED M-100 mattress replaced free of charge, as long as the parts are not damaged. Thanks to the modular construction of the mattress, we can easily change the firmness for you, for example. Standard after five years, we check together on the basis of a number of questions whether any parts need replacing. That way, we make sure your mattress is just as comfortable as on day one. Because we replace the individual parts, your mattress lasts much longer and we can recycle all the old parts. So a UBED M-100 is not only a sustainable choice for the environment, but also for yourself.

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What makes the UBED KIDS a safe children's mattress?

At Ubed, safety comes first, which is why we consider the following factors: The ventilation of the material is optimal, which facilitates breathing and the release of heat during the night. The firmness is such that proper support is given, without the baby's or child's head sinking too far into the mattress. There are no parts on the mattress through which, on which or in which the baby can get trapped. Packaging and labels pose no danger. Zip poses no danger due to child-friendly 'pocket'.

Why is a UBED KIDS the ideal choice if your child suffers from allergies or skin irritations?

A UBED KIDS: Has extremely good moisture and air permeability, due to its open structure. As a result, the mattress also dries faster than standard children's mattresses. Does not retain too much heat, unlike traditional children's mattresses. Has a ventilating mattress filling. A linen fitted sheet from UBED helps to make the children's mattress fully ventilating. Is fully washable. The cover at 60 degrees and the core rinseable. The UBED KIDS is the first children's mattress that is fully cleanable, unlike other foam mattresses. The above features all help prevent accumulation of mites, fungi and bacteria. This makes a UBED KIDS the optimal choice if your child suffers from allergies or skin irritations.

How can a UBED KIDS prevent mites, fungi and bacteria?

A UBED KIDS: Has extremely good moisture and air permeability, due to its open structure. As a result, the mattress also dries faster than standard children's mattresses. Does not retain too much heat, unlike traditional children's mattresses. Has a ventilating mattress filling. A linen fitted sheet from UBED helps to make the children's mattress fully ventilating. Is fully washable. The cover at 60 degrees and the core rinseable. The UBED KIDS is the first children's mattress that is fully cleanable, unlike other foam mattresses. The above features all help prevent accumulation of mites, fungi and bacteria. This makes a UBED KIDS the optimal choice if your child suffers from allergies or skin irritations. As for the rest, we can give the following advice: Try to air the children's mattress well. You can roll back the blankets when your child is not in bed. It is also a good idea to air the room daily. Try to avoid dust in the bedroom. A hard floor that you can vacuum regularly (including under the bed) helps. Avoid pets in the bedroom.

Material & Specifications

What kind of material is the UBED KIDS made of?

Unlike traditional children's mattresses, an UBED KIDS consists of only high-quality polyester. This is because polyester has an open structure, which ventilates optimally and thus facilitates breathing and the release of heat. This ensures a good and safe night's sleep. In addition, the use of polyester is much more hygienic. Indeed, moisture does not remain in the children's mattress, preventing irritation during the night. Another additional advantage of the open structure is that the mattress dries very quickly after washing. Finally, a polyester core has good firmness, so your child not only gets the right support but can also sleep comfortably.

What are the dimensions of an UBED KIDS mattress?

We currently offer children's mattresses with a width size of 60 cm and 70 cm. These have a length measurement of 60 cm and 70 cm respectively. All children's mattresses have a height of 10 cm.

Certificates

What are the certificates of an UBED KIDS?

There are various certificates that can show that a product guarantees certain environmental, safety or health properties. For children's mattresses, the most well-known are Certipur and OEKO-TEX®. All our products have an OEKO-TEX® certificate, which means that the children's mattress is completely free of harmful chemicals and is safe for children. As we do not use foam at Ubed, for sustainability and hygiene reasons, a Certipur certificate is not important.

Maintenance & Warranty

How do I wash the core of my UBED KIDS?

It is important to keep the core of your children's mattress clean. With traditional children's mattresses, you can't do this. Which gives fungi, mites and bacteria the chance to accumulate. The core of the UBED KIDS can therefore easily be rinsed out in the shower. After rinsing, the core dries quickly thanks to the polyester and the open structure of the core.

How do I wash the cover of a UBED KIDS mattress?

It is important to keep the cover of your children's mattress clean. The cover of the UBED KIDS is therefore easy to wash in the washing machine. You can wash the cover up to 60 degrees, which also has an antibacterial effect. After washing, the cover dries quickly thanks to its breathable properties.

Delivery

What is the maximum delivery time?

The UBED M-100 mattress will be delivered to your home within three weeks. The mattress will be installed at home by Ubed employees. The UBED KIDS mattress or linen fitted sheet will be shipped on the next working day after ordering. Delivery usually follows within five working days.

How will my mattress be delivered and how do I track my order?

Once your order has been received, you will receive an e-mail from us to make an appointment when delivery is most convenient for you. Ubed will then deliver your mattress to you and make sure the mattress is safe and complete in your room. To avoid the use of single-use plastics, we use our own transport sleeves. We take these back with us after delivery. So you have a beautiful mattress, without any clean-up work. Although it can often be done faster, we aim to deliver the mattress in any case within three weeks.

What are the costs for delivery?

All our mattresses are delivered to your bedroom free of charge. There is also no charge for ordering a children's mattress and/or fitted sheet.

How big is the packaging?

The single mattresses are packed in one cover 90 cm x 210 cm x 26 cm. The double mattresses are packed in two covers 90 cm x 210 cm x 26 cm. The mattresses are assembled for you in your bedroom. Due to the modular construction of our mattresses, they can easily pass through narrow staircases, narrow corridors, and crowded living rooms. The mattress is then assembled by the delivery staff and you suddenly have a wonderful mattress in your room. We take the covers back with us. This way, we avoid the use of single-use plastics and your mattress will travel to your bedroom well-protected.

Returns

What if I want to return my mattress?

Trial sleeping Under our trial sleeping service, it is possible to have the mattress adjusted free of charge for the first 100 days after receipt. Should you still not be satisfied with your UBED, you can return the mattress free of charge from 30 days after receipt. Right of withdrawal After an online purchase, you always have the right to cancel the purchase 14 days after receiving your product. The purchase must be in original condition, unused and undamaged. Wrong delivery or a fault in the mattress? We are committed to the highest quality in our mattresses. Nevertheless, a mistake may occur during manufacturing or delivery. Should there be a problem in the delivery or manufacturing of the mattress, you can always contact us so that we can help you solve the problem.

Payment & Terms and conditions

Where can I find your terms and conditions?

Our terms and conditions can be found in the footer of our website. If anything is unclear, you can always drop us a line.

What payment methods do you offer?

Ubed offers the following payment methods: Paypal, Mastercard, Visa, Maestro, iDEAL, and Klarna Pay.